Help
Popular Questions
Do you ship worldwide?
Yes we do. We offer both express and standard delivery worldwide. Plus, shipping is FREE when your order is over £200. This applies to UK orders only.
What payment methods do you accept?
We accept all major credit and debit cards, and PayPal payments. If you have other questions in relation to payment methods, please contact us.
Can I track my order?
Yes you can. To track your order please use go to the order tracking page and follow the instructions on your screen.
When will my order be shipped?
Upon successfully placing an order on our website, your order is immediately processed within 24-48 business hours from Monday to Thursday, unless the item is out of stock. Orders placed on a Friday and over the weekend will be processed within the next 24-48 business hours. Shipping date for your destination is displayed during the checkout process. All shipping dates and times exclude weekends and public or national holidays.
Can I place an order over the phone?
We’re sorry, but orders can only be placed online.
You may also use the Store Locator to find a retailer near you. If your local retailer does not stock Hajiya’s products, you may put in a request with them or contact us with their business information by clicking here.
What payment methods do you accept?
We accept all major credit and debit cards, and PayPal payments.
How can I place a corporate order?
To open a corporate account, please click here to contact our customer care team.
Is shipping FREE?
Yes, shipping is FREE when your order is over £200. This applies to UK orders only.
When will my order be shipped?
Upon successfully placing an order on our website, your order is immediately processed within 24-48 business hours from Monday to Thursday, unless the item is out of stock. Orders placed on a Friday and over the weekend will be processed within the next 24-48 business hours. Shipping date for your destination is displayed during the checkout process. All shipping dates and times exclude weekends and public or national holidays.
How can I change or cancel my order?
Once you have successfully placed an order on our website, it is processed immediately to aid faster shipping. Please contact us for assistance.
How can I return an item?
Where an item purchased is returnable (see a list of non-returnable items below), you can return the item within 14 days by contacting us for a returns number (RMA). All items must be in a resalable condition with bags/boxes sealed, no tags cut off and be returned in the original packaging.
Please make sure that you include the following details in your package:
- Your order number
- Returns number (RMA) which you received from our customer care team
- Returns note, indicating which item(s) you’d like exchanged or refunded
- The new size or colour you’d like of the items to be exchanged
Non-returnable Items
Food & Groceries
- All food and grocery
- Some health and personal care orders
Customised
- Items classified as made to order or personalised
- Items customised in any form
Digital
- Downloadable software products
- Online subscriptions after you have accessed them
- Open software
Devices
- Digital devices more than 30 days after delivery
Hazardous Material
- Cleaning items or any items classified as hazardous materials
- Cleaning items or any items that use flammable liquids or gases
Cards
- Gift cards (excluding as required by law)
Sale & Auction
- Items purchased on sale are final sale and not returnable
- Items purchased on auction are final sale and not returnable
Other
- Some jewellery
- Any product missing the serial number or relevant unique identification
- Live products
- Any item with special shipping restrictions
Which carrier(s) do you use?
We use various carriers to ship orders, they include but are not limited to Royal Mail, EVRI, DHL and UPS. Carrier chosen would depend on your delivery location and time of order.
When will I receive my refund?
Refunds are processed and received within 14 business days.
Please note that when returning an item, refund is processed once your return is received at our warehouse. And where an order is cancelled shortly after placing an order, a refund is processed only if the item has not been shipped. If the item has been shipped, you would need to return the item to us to enable us process a refund.
How will my refund be issued?
Refunds will go back to the original payment method.
When will I receive my order?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the delivery/shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer both express and standard delivery for the UK and worldwide. You will be given the option to choose your preferred delivery method and instantly see quotes for each delivery type. We use UPS, DHL, Royal Mail, EVRI and other couriers.
We ship to virtually any address in the world. Note that customs fees may apply in your country, depending on the international destination.
Please allow up to 20 days for delivery before contacting us.
How can I redeem my gift card?
To redeem your gift card please please click here for a quick guide.
Is shipping FREE?
Yes, shipping is FREE when your order is over £200. This applies to UK orders only.
Do you offer express shipping?
We offer express shipping for some destinations. You will be provided with available delivery options for your location, to choose from during checkout. If you cannot find what you are looking for, please contact us, we may be able to assist you.
Do you ship internationally?
Yes we do. We offer both express and standard delivery worldwide. We ship to virtually any address in the world. You will be provided with available delivery options for your location, to choose from during checkout.
Note that final shipping fees for international destinations (and some UK destinations) will be confirmed after an order has been placed. Customs fees may also apply in your country, depending on the international destination.
Delivery dates and times exclude weekends, national and public holidays. Please allow up to 20 days for delivery before contacting us.
How can I track my order?
To track your order please go to the order tracking page and follow the instructions on your screen to track your order.
I have not received my order. What can I do?
In the unlikely event that your order has not arrived within the normal delivery time, please contact our customer care team immediately.
How can I become an authorised Hajiya's retailer, wholesaler or distributor?
We welcome worldwide retailers, wholesalers and distributors. You can now join our network of retailers and wholesalers in 2 ways:
- Dropshipping: We can drop-ship direct to your customers. Click here to enquire about a drop-ship account.
- Wholesale: Buy direct offline by contacting us here or online with a few clicks and we’ll deliver to you. For online wholesale ordering, click here to join now and start shopping. We aim to approve wholesale accounts within 24-48 business hours.
How can I make a wholesale purchase?
Please click here to sign up for a wholesale account and shop online, or contact us if you have any questions. We will get back to you as soon as possible.
How can I contact you for other business related questions not listed here?
Please click here to contact us. Include details of your enquiry and we will get back to you as soon as possible.
I can't login to my account.
Rest your password, then check your email (including the junk mail folder) for our guide to help you reset your password. If you continue to experience problems logging in, contact us for assistance.
I'd like to delete my account
To delete your account, please click here to contact us with ‘DELETE MY ACCOUNT’ in the subject line. You will receive a confirmation request within 24-72 hours. Click on the link in the email to confirm you have requested the account deletion, and your account will be deleted. To enable us assist you quickly, please ensure that your request is made from the same email address you have registered with us. For more information, please see our privacy policy.
Data Erasure Requests
To request data erasure, please click here to contact us with ‘ERASE MY DATA’ in the subject line. You will receive a confirmation request within 24-72 hours. Cick on the link in the email to confirm you have requested the data erasure, and your data will be erased. To enable us assist you quickly, please ensure that your request is made from the same email address you have registered with us. For more information, please see our privacy policy.
